Client Rights & Compliance
While most concerns between client and therapist can be addressed directly, some situations may require additional steps. In compliance with the State of Texas Behavioral Health Executive Council (BHEC), I provide information below to assist you in filing a formal complaint if needed.
Please always feel free to reach out to provide feedback or constructive criticism by contacting me at:
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UntangLife Counseling, PLLC
Phone: 817-968-1905
Email: abailey@untanglife.com
Address: 6115 Camp Bowie Blvd., Suite 298, Fort Worth, TX 76116
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To File a Formal Complaint:
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If you wish to file a complaint with the Texas Behavioral Health Executive Council, you may contact them at:
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Texas Behavioral Health Executive Council
333 Guadalupe, Suite 3-900
Austin, TX 78701
Phone: (512) 305-7700
Website: www.bhec.texas.gov
License Violation Concerns
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If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board.
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Click here to access the Texas Code.​
Request Records
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We are required to retain your records for 7 years, or 5 years after a former child client has turned 18. If needed, records can be requested via the portal.
Administrative charges may apply.
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Business Violation Concerns
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If you believe you have been a victim fraudulent business practices in the State of Texas please contact the Attorney General's Office to file a consumer complaint.
Click here to learn more about your consumer rights.
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https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/